Terms of Service

Effective date: 23 October 2026 Provider: Softway Solutions SRL, Nicolae Filipescu 53-55, 4th floor, Cam 4, Bucharest, Romania

Agreement

These terms govern your use of OpenContact. By creating or using an account you agree to them, to the Acceptable Use Policy and to the Privacy Policy. OpenContact is for business use.

Accounts

Give accurate information, keep your credentials safe, and make sure the people you add may act for your workspace. Workspace admins control membership and project access. You are responsible for activity under your account.

The service

You may use OpenContact to capture, store, route, import, migrate and synchronize contact data through the providers and APIs you configure.

Your responsibilities

You are responsible for your contact data, the consent behind it, your sending practices, your provider accounts and limits, your webhook endpoints, your API keys and your configuration.

Do not use OpenContact to re-subscribe opted-out contacts, evade provider policies, send unlawful messages or process data you have no right to use.

Third-party providers

Connected tools are third-party services under their own terms. We do not control their availability, pricing, rate limits, API changes or delivery results.

Fees

Plans, prices and limits are on Pricing. Prices exclude VAT, which we add where it applies. Subscriptions renew each month or year until cancelled. Billing runs through Stripe.

We may change prices at any time. A change applies from your next renewal, and you can cancel before it.

Refunds: you can request a refund within 14 days of payment by emailing support@opencontact.dev.

Cancellation and termination

You can cancel at any time in account billing. Cancellation stops the next renewal, and access continues to the end of the paid period.

We may suspend or end access for non-payment, breach of these terms or the Acceptable Use Policy, or to protect the security of the service or other customers. Where practical we will tell you first. Export your data before you cancel. We delete it after the account closes, as described in the Privacy Policy.

Data protection

We process personal data as described in the Privacy Policy and, for contact data you place in OpenContact, under the Data Processing Agreement.

Changes and availability

We may improve, change or remove features. The roadmap shows direction, not commitments. We aim to keep OpenContact available, but we do not offer a service-level agreement.

Warranties and liability

The service is provided as is. To the extent the law allows, we exclude implied warranties. We are not liable for indirect or consequential loss, lost profit, or lost data, or for failures of third-party providers. Our total liability for any claim is limited to the fees you paid in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

Governing law and disputes

These terms are governed by Romanian law. The courts of Bucharest, Romania have exclusive jurisdiction. Please contact us first at support@opencontact.dev and we will try to settle the issue in good faith.

Changes to these terms

We may update these terms. We will post the new version with its date and, for material changes, email account owners.

Contact

Softway Solutions SRL, Nicolae Filipescu 53-55, 4th floor, Cam 4, Bucharest, Romania. Email: support@opencontact.dev.